When you order a meaningful gift, knowing what happens next should be simple. We want you to have a clear idea of when your order is being prepared, when it leaves for delivery and what to do if a parcel needs a little extra help along the way.
Many Heartborne Gifts pieces are made to order, and selected products can be personalised. This means preparation can begin shortly after you place your order. Once your gift has been prepared and dispatched, you will receive shipping confirmation and tracking information where tracking is available.
Delivery estimates
Our current estimated delivery windows after dispatch are:
- United Kingdom: 3–10 business days
- United States: 2–5 business days
- Canada: 4–8 business days
- Other international destinations: typically 3–10 business days
These are estimated transit times rather than guaranteed arrival dates. Carrier delays, customs processing, severe weather, public holidays and peak shopping periods can occasionally add extra time.
Made-to-order timing: production and preparation time can vary by product, especially where engraving or other personalisation is involved. If a product has additional timing information, it will be shown on the product page.
Tracking: where tracking is provided, the link may take a short time to show movement after the parcel has been handed to the carrier. A brief period without an update does not necessarily mean the parcel has stopped moving.
International delivery
We ship to a range of international destinations. Depending on the destination and how charges are handled at checkout, the recipient may be responsible for local customs duties, import taxes or other fees charged by local authorities. Customs processing can also affect the final delivery date.
Need to change the address? Please contact us as soon as possible. Because made-to-order fulfilment can begin quickly, we cannot guarantee that an address can be changed once the order has entered production or dispatch.
If your parcel is delayed, lost or damaged
If tracking shows an unusual delay, your order appears to be lost, or your parcel arrives damaged, please use our Contact page and include your order number, tracking details and any helpful photographs. We will review the issue and work with the carrier or fulfilment partner where appropriate.
For damaged, defective or incorrectly produced items, please also see our Refund Policy. For quick answers about personalisation, returns and delivery, visit our Frequently Asked Questions.